Privacy Policy

When you book a consultation or contact us through the website, we collect your name, phone number, email, and any treatment interest or medical concern you choose to share.

During in-clinic care, we collect medical history, treatment records, photographs taken with your written consent, and payment information.

When you visit our website, we collect standard technical data — IP address, browser type, pages viewed, and referring source — through cookies and analytics tools.

To respond to enquiries, confirm appointments, and deliver the treatments you request.

To maintain accurate medical records as required by the Dubai Health Authority.

To send appointment reminders, aftercare instructions, and occasional clinic updates. You can opt out of marketing messages at any time.

To improve our website and services through aggregated, anonymous analytics.

Your medical records are confidential. They are accessible only to the clinical team directly involved in your care.

We do not share medical information with third parties without your explicit written consent, except where required by UAE law or a competent regulatory authority.

We use trusted service providers to operate our clinic and website — for example, email delivery, content management, and hosting infrastructure. These providers process data on our behalf under confidentiality agreements.

We never sell your personal or medical data.

Medical records are retained in accordance with Dubai Health Authority requirements, typically for a minimum of ten years after your last visit.

Marketing and enquiry data is retained only as long as needed to serve you, and is deleted on request.

You have the right to access your personal data, request corrections, and request deletion of marketing data.

You may withdraw consent for marketing communication at any time by replying to any message or contacting us directly.

To exercise any of these rights, please email [email protected].

Our website uses essential cookies for site functionality and analytics cookies (such as Google Tag Manager) to understand how visitors use the site.

You can disable cookies in your browser settings, though some site features may not work as intended.

We apply technical and organisational measures to protect your data — including encrypted connections, access controls on medical systems, and staff confidentiality training.

No system is perfectly secure, but we work continuously to protect the information you trust us with.

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

If you have any questions or requests regarding your privacy, please contact us at [email protected] or visit us at Villa #1031, Al Wasl Rd, Umm Suqeim, Jumeirah, Dubai, UAE.